Riau Book - Gradually improvement in the Bank Riau Kepri (BRK) has already shown great results at national level. Friday, April 29th, 2016, Asbanda in collaboration with the Institute of Marketing Research Indonesia (MRI) presented the results of the national level in the category of BPD on Service Excellence 2015/2016.

MRI is an institution that has been used by the banking industry since 20 years ago to evaluate yearly the level of outcomes on Service Excellence for Indonesian banking.

MRI exposure was delivered directly by the Director of MRI Herry Puspito. First of all he was submitting the methodology used in the research conducted.

The event of exposure the Bank Service Excellence Monitor (BSEM) 2015/2016 was attended by Directors of BPD throughout Indonesia and whole the Commissioners of BPD throughout Indonesia and the Directors in charge in Service on each BPD throughout Indonesia.

Bank Riau Kepri was represented by Commissioner of H.R. Mambang Mit, Managing Director and Director of Funding and Service Nizam Putih, Irvandi Gustari.

Dalam paparan BSEM yang disampaikan oleh Herry Puspito tersebut, kriteria penilaian dijelaskan kategori yang dinilai antara lain mencakup: Teller, Customer Service, Satpam, Banking Hall & Toilet, Penanganan Complainy, Phone Banking, Produk, ATM.

Setelah dijelaskan nilai masing-masing kategori dan nilai dari setiap Bank, maka selanjutnya dipaparkan oleh Direktur Utama MRI tersebut adalah nilai total dari ranking nasional BPD se Indonesia tentang Service Excellent tersebut. Hasilnya adalah berdasarkan ranking:

In BSEM exposure delivered by Herry Puspito the assessment criteria include the following: Teller, Customer Service, Security Guard, Banking Hall & Toilet, Handling Complaint, Phone Banking, Products, ATM.

Having described about the value of each category and the value of each bank, then it was presented by the Director of the MRI the total value of the national ranking of BPD throughout Indonesia on the Excellent Service. The result is based on the ranking as followed:

Bank NTB

Bank Kalsel

Bank Riau Kepri

Bank Sumsel Babel

Bank Jatim

Bank Lampung

Bank Kalbar

Bank Sulut

Bank DKI

Bank Jateng

According to the Managing Director of Bank Riau Kepri, this result is the result of solid collaboration from all part of the internal which supported the success of Excellent Service, either the employees, or Front Liners itself and it is supported by the unit DSQ and HRM, Operations and IT as well as other work units tightly.

And also the improvements made are the result of input from various parties stakeholders (including shareholders) what did they feel about the BRK Service.

Although it has won the third national ranking, Irvandi claimed it is needed more and more continuous improvement to be addressed in services, and we are not easily satisfied, because the service is very dynamic.

Winovri, Corsec & PR BRK who attended the event, said that the target in 2015 to reach No. 1 in Service Excellence among BPD throughout Sumatra has been reached, and according Winovri, for the book category 2, actually in detail data BRK is the No. 1 Service Excellent throughout Indonesia, given the NTB Bank and Bank Kalsel is still included in the category Books 1.

According Winovri, this achievement is part of the full support from the various BRK stakeholders in the province of Riau and Riau Islands Province. (RB / rls)

Follow News : Riau | Kampar | Siak | Pekanbaru | Inhu | Inhil | Bengkalis | Rohil | Meranti | Dumai | Kuansing | Pelalawan | Rohul | Berita Riau